As I mentioned in a previous post, I sent away for a replacement iPod Nano, as my 1st Generation Nano from 2005 had been recalled by Apple. It wasn't clear what the 7 year old iPods were being replaced with, so I was excited at the possibility of getting a brand new one (the new ones have touch screens!).  Apple emailed me this morning to let me know my replacement had been shipped and provided me with the UPS tracking number so I could watch it's delivery progress in real time.  I tracked the package obsessively throughout the day, and was excited when it read: "out for delivery" with an estimated arrival time of "end of day" Tuesday! That was today, People! 

My iPod was being delivered to my work, so my excitement was growing throughout the day.  While on a walk at lunch-time I spotted the UPS truck near the office and was overjoyed with the idea that it MIGHT ALREADY BE THERE!  Sadly no package was waiting for me upon my return, so I went back to obsessively checking the whereabouts of my package with the tracking number.  And my heart and brain stopped working when the internet told me that the package had already been delivered twenty minutes earlier.  The "proof of delivery" page on the tracking site said it was signed by a name I didn't recognize.  A silent panic attack was erupting in my head, as I calmly told my colleagues I was going to go look for it.

There are three units at my work address, so I went to the other two units to see if anyone signed for my package.  No luck.  Next I contacted UPS customer service, for what turned out to be an excellent customer service experience.  I (sort of) calmly explained what had happened and the CSR clicked a few buttons and was able to tell me that the package had been delivered to the wrong address (three doors up the street).  It might sound odd to say, but I was so grateful to be told the truth in such a matter-of-fact way. I wasn't mad - I was just happy it was somewhere and not lost. The CSR let me know he was sending a urgent memo to the driver to have it picked up and brought back to me, and that UPS would call me back within the hour to provide me with more details. I was still in hunting mode, so I told the CSR I was also going to check out the address up the street, and if I was able to get the package back myself, I would call back to let him know.

I went up the street to a local realtor, who had indeed received my package. The woman at the front desk let me know she had just phoned UPS to inform them she received a package by mistake.  She wasn't able to give it to me - and I understood - as UPS was on their way to get it from her, and it would look bad if they came to get it and she didn't have it anymore.  I didn't mind the further delay, I was just happy that it was confirmed safe and sound.

So at 4:15pm the UPS driver returned with my package and lightened the situation by making a joke about whether I really wanted it. I smiled; I was just happy to have it. Everything worked out and it did arrive by "end of day" Tuesday like they had originally said.

And after all the commotion, inside the package I found:

iPod Nano - 6th Generation, 8G - For The Win!
And just to recap, this replacement is superior to my 1st Generation Nano as it has 8G (mine only had 4), it has a touch screen(!), and it is the most recent model they have.  Thanks, Apple!  Anything else you want to recall?


Posted by Jen B On Tuesday, March 06, 2012 3 comments

3 comments:

  1. CUTE! How long did it take from when you sent them yours? I just sent mine out at the beginning of last week, so I figure it will be a while :\

    ReplyDelete
  2. I can totally relate to UPS stress. I am having a low-grade panic attack from the moment I buy something online until it is in my hands. Glad it all worked out.

    ReplyDelete
  3. @skwishee: I sent mine on Jan 9 and got it back March 6, so it takes a couple months. I'm so happy you are getting one too! So exciting!

    @LisaGK: I'm glad it worked out too!

    ReplyDelete

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